Intercom MCP Server

About

## Intercom Support MCP Server: Customer Support Solution The **Intercom Support MCP Server** integrates Intercom support features into Google Antigravity, enabling ticket management, automated responses, and customer service workflows directly from your development environment. ### Why Intercom Support MCP? - **Unified Inbox**: All support channels in one place - **Resolution Bot**: AI-powered automated responses - **Macros**: Saved replies for common questions - **SLA Tracking**: Service level agreement monitoring - **Team Collaboration**: Internal notes and assignments ### Key Features #### 1. Ticket Operations ```python # Get open tickets tickets = await mcp.get_tickets( state="open", per_page=25, sort="created_at:desc" ) for ticket in tickets["tickets"]: print(f"Ticket #{ticket['id']}: {ticket['title']}") # Get ticket details ticket = await mcp.get_ticket( ticket_id="ticket_123", display_as="plaintext" ) ``` #### 2. Ticket Management ```python # Create ticket ticket = await mcp.create_ticket( contact_id="contact_456", title="Cannot access account", description="User reports login issues..." ) # Reply to ticket await mcp.reply_to_ticket( ticket_id=ticket["ticket"]["id"], body="I have looked into your account and found the issue...", message_type="comment" ) # Close ticket await mcp.update_ticket( ticket_id=ticket["ticket"]["id"], state="resolved" ) ``` #### 3. Automation ```python # Apply macro await mcp.apply_macro( conversation_id="conv_789", macro_id="macro_password_reset" ) # Assign to teammate await mcp.assign_ticket( ticket_id="ticket_123", admin_id="admin_456" ) # Add tags await mcp.tag_ticket( ticket_id="ticket_123", tags=["billing", "priority"] ) ``` #### 4. Analytics ```python # Get team metrics metrics = await mcp.get_team_metrics( start_date="2024-01-01", end_date="2024-01-31" ) print(f"Average response time: {metrics['avg_response_time']}s") print(f"CSAT score: {metrics['csat_score']}%") # Get teammate stats stats = await mcp.get_admin_stats(admin_id="admin_123") ``` ### Configuration ```json { "mcpServers": { "intercom-support": { "command": "npx", "args": ["-y", "@anthropic/mcp-intercom-support"], "env": { "INTERCOM_ACCESS_TOKEN": "your-access-token" } } } } ``` ### Use Cases **Support Automation**: Automate ticket routing and responses. **Team Management**: Monitor team performance metrics. **Customer Analytics**: Track support trends and CSAT. **Integration**: Connect support with product and engineering. The Intercom Support MCP enables customer support within your development environment.

Installation

{
  "mcpServers": {
    "intercom-support": {
      "mcpServers": {
        "intercom": {
          "env": {
            "INTERCOM_ACCESS_TOKEN": "your-access-token"
          },
          "args": [
            "-y",
            "intercom-mcp-server"
          ],
          "command": "npx"
        }
      }
    }
  }
}

How to Use

1. 1Get Intercom access token
2. 2Configure API access
3. 3Manage conversations